Part 3 - Successfully implementing a Technology Change in your Office: Design a New Process

by Samantha Mansfield Samantha Mansfield When implementing any piece of technology a strategy needs to be designed and executed. Over the last several weeks I wrote about the importance of creating and communicating the vision for the change and gathering input. Now let?s talk about the importance of reevaluating the workflow when implementing any new piece of technology! 3) Design a New Process: Discuss the input you received from members of your firm on the various workflows performed around your office and then design the new process. Eliminate steps the new technology will replace and add steps that may be required. a. Don?t forget to analyze the hardware that will be instrumental in the process. An example is a firm that wanted to make the process paperless because they were sharing information across two offices, but they were finding many staff were subverting that effort and printing to paper, taking extra time and raising costs. Upon examination some staff were doing this because their monitors were too small and they could not see the data on the source documents; this resulted in them printing out the work after it had been scanned in. By providing larger displays, the staff were...

Source: http://www.cpa.com/2014/08/part-3-successfully-implementing-a-technology-change-in-your-office-design-a-new-process.html

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